Delivery

How much is delivery?
UK delivery is free on orders over £20.

How long will my order take?
We ship with Royal Mail and delivery usually takes 1–3 working days. Orders placed after 3pm are dispatched the next day. You'll get an email with tracking once your order ships.

Returns & exchanges

How do I return something?
Log in to your account (or create one with the email you ordered with), open the order and choose “Request Return”. We'll email your return instructions and label, usually within 24 hours. Step-by-step returns guide.

How long do I have to return an item?
Returns must reach us within 60 days of delivery, unused and with the order ID included in the parcel.

When will I get my refund?
Refunds are usually processed within 3–5 working days of your return arriving with us.

Can I exchange for a different size?
Please return the item you don't want and place a new order for the size you need – that's the quickest way to get the right size to you.

Sizing

How do I choose the right size?
Check our size guide, which lists chest measurements for each age.

Products

Are your garments Teflon/PFAS-free?
We're moving our whole range to PFAS-free finishes. Find out more.

Do you sell multipacks?
Yes – see our multipacks for better value per item.

Still need help?

Email info@listersschoolwear.co.uk or use our contact form.