Returns

Start a return

Log in (or create an account with the email you ordered with), open your order and choose Request return. We'll email you a free prepaid label for UK orders.

Quick help

  • Where's my order? Use the tracking link in your dispatch email, or log in to your account to see your orders and their tracking.
  • Returning something? Request the return, we email you a free prepaid label (UK orders), then post the parcel. Full steps below.
  • How long do refunds take? 3–5 working days after your return arrives, back to your original payment method.

How to return an item

You can return unused items within 60 days of delivery. Returns are free for UK orders: we send you a prepaid returns label.

Step 1: Request your return

Log in to your account (or create one with the email address you ordered with, and your past orders will appear). Open the order, choose Request return, select the items and tell us why. If you'd rather, email info@listersschoolwear.co.uk with your order number and the items you're sending back.

Step 2: Get your prepaid label

For UK orders we email you a prepaid returns label. Print it and stick it on your parcel.

Step 3: Post the parcel to us

Pack the items securely, include your order number, and post the parcel. Our returns address is:

Lister Schoolwear
Unit 11d Lister Mills
Heaton Road
Bradford
West Yorkshire
BD9 4SH

Step 4: Get your refund

We'll refund you within 3–5 working days of your return arriving, back to your original payment method, and email you to confirm.

The small print

  • Returns must reach us within 60 days of delivery.
  • Items must be unused and in their original condition, otherwise the return may not be accepted.
  • Return postage is free for UK orders and nothing is deducted from your refund. Original delivery charges are not refunded unless the item is faulty or we sent the wrong item.
  • Ordered from outside the UK? Email us before sending your return.
  • To exchange, return the item you don't want and place a new order for the size or colour you need.
  • Our warranty period is 30 days from the date your order shows as delivered.